Terms

01Who this is between

Rocket Studio (sole proprietor: Andrey Raketskiy), San Diego County, California, trading as CallDozer — and the business that signs up. Using CallDozer means you accept these terms and have the authority to accept them for that business.

02What CallDozer does

It answers calls forwarded to a number we provide. On a call it identifies itself as an AI assistant, asks what the caller needs, quotes from a list you have approved, offers times drawn from your hours and your calendar, books one, and tells you by text and email.

What it does not do: perform any work, advise on your trade, negotiate, take payment, or promise your customer anything that is not in the configuration you set.

03Your number stays yours

We do not port, take over or gain any right to your existing number. You point missed calls at the number we provide with a code you dial on your own handset, and another code undoes it without telling us. Stop using CallDozer, turn the forwarding off, and your phone behaves exactly as before.

04What you are responsible for

Your prices. The assistant quotes only from your list and will not invent a number — work that is not on it is answered with “the owner will confirm the price before starting”. Everything that is on it is a figure you entered.

Your licence. You are responsible for holding whatever licences your work requires and for obeying the Contractors State License Law. CallDozer applies several of those rules — for an unlicensed business it will not quote or book work above the $1,000 all-in limit in Business & Professions Code § 7048, it will not book permit-triggering work, and its texts say you are not a licensed contractor. That is a net over your compliance, not a substitute for it.

Your customers' expectations. An appointment is a scheduled visit, not a fixed-price contract. Confirm the job on arrival like any other lead.

Text messages. They go to the number a caller just dialled you from, about the appointment they just asked for. You are the business they come from. You will not use CallDozer to message people who have not asked to hear from you.

05What software cannot promise

CallDozer is built on speech recognition and language models. It will sometimes mishear an address or misjudge a job. We have put server-side limits around everything that costs money or time — prices, the calendar, the licence rules — so a mistake shows up as a missing booking rather than a wrong one. We cannot promise it will never get anything wrong, and we do not.

Telephone service, speech recognition and the models are supplied by third parties. If they are down, CallDozer is down. We do not guarantee uptime.

06Fees during the pilot

CallDozer is free while it is in pilot. There is no plan, no card, no minute allowance and nothing to cancel. We publish no prices because we have not settled on them, and we would rather say that than print a number we intend to change.

We will not charge you anything without agreeing it with you in writing first.

07If we start charging

When the pilot ends we will write to you with what the service would cost, at least 30 days before any charge. Doing nothing means the service stops at the end of that notice; it does not mean you have agreed to pay.

08Stopping

Stop whenever you like — turn the forwarding off on your own handset and tell us. On request we delete your configuration and bookings; transcripts delete themselves after 30 days regardless.

We may suspend or end the service if it is used for something illegal, or if the way it is used threatens the phone numbers other customers depend on. Except where the law or a carrier requires otherwise, we will tell you first.

09Acceptable use

Do not use CallDozer to break the law, to impersonate another business, to place or receive calls you have no right to, or to attack, overload or reverse-engineer the service. Do not resell it as your own without a written agreement with us.

10Who owns what

The software, the site and the CallDozer name are ours. Your business information, your price list, your bookings and the transcripts of calls to your business are yours, and we process them for you under the Privacy Policy. We may use aggregate, de-identified statistics — how long calls run, how often a booking completes — to improve the service; nothing identifying you or your customers goes into that.

11Warranties and liability

The service is provided “as is”. To the fullest extent the law allows we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent the law allows, neither side is liable for indirect, incidental, special or consequential damages, or for lost profits or lost business — a job that was not booked, a caller who hung up. Because the pilot is free, our total liability for any claim is limited to $100.

Some of these limits do not apply where California law does not allow them, and nothing here limits liability for fraud.

12Indemnity

You will cover us against claims arising from your work, your licence status, your prices, or messages you configured us to send — the things you control and we do not.

13Governing law

California law governs this agreement, without regard to its conflict-of-laws rules. The state and federal courts in San Diego County have exclusive jurisdiction and both sides consent to it.

14Changes

We may update these terms. For a material change we email you at least 30 days beforehand, and continuing to use CallDozer after it takes effect means you accept it. If you do not, stop using it before then.

15Reaching us

hello@calldozer.com — Rocket Studio, San Diego County, California.