Terms of Service

Effective 2 September 2026 · Last updated 2 September 2026

1. Who this is between

This agreement is between Rocket Studio (sole proprietor: Andrey Raketskiy), San Diego County, California — trading as CallDozer — and the business that signs up for the service ("you"). Using CallDozer means you accept these terms and you have the authority to accept them for that business.

2. What CallDozer does

CallDozer answers calls forwarded to a phone number we provide. On a call it identifies itself as an AI assistant, asks what the caller needs, quotes prices from a list you have approved, offers appointment times drawn from your working hours and your calendar, books one, and tells you about it by text and email.

What it does not do: perform any work, give advice about your trade, negotiate, take payment, or make any promise to your customer that is not in the configuration you set.

3. Your number stays yours

We do not port, take over or gain any right to your existing business number. You point missed calls at the number we provide, using a code you dial on your own handset, and you can undo it with another code at any moment without telling us. If you stop using CallDozer, turn the forwarding off and your phone behaves exactly as it did before.

4. What you are responsible for

4.1 Your prices

The assistant quotes only from your price list, and it will not invent a number: work that is not on the list is answered with "the owner will confirm the price before starting". Everything that is on the list is a figure you entered and stand behind. Keep it current.

4.2 Your licence, and California's rules

You are responsible for holding whatever licences your work requires, and for obeying the Contractors State License Law. CallDozer knows several of those rules and applies them — for an unlicensed business it will not quote or book work above the $1,000 all-in limit in Business & Professions Code § 7048, it will not book permit-triggering work, and its text messages to your customers say you are not a licensed contractor. It hands such jobs to you as a lead instead of booking them.

That is a safety net over your own compliance, not a substitute for it. We do not advise you on licensing, and applying these rules on your behalf does not make us responsible for your licence status or for work performed under it.

4.3 Your customers' expectations

An appointment CallDozer books is a scheduled visit, not a fixed-price contract. Confirm the job on arrival like you would any other lead.

4.4 Text messages

Messages go to the number a caller has just dialled you from, about the appointment they just asked for. You are the business those messages come from, and you are responsible for your own compliance when you configure additional messaging. You will not use CallDozer to send marketing messages to people who have not asked for them.

5. What software cannot promise

CallDozer is an automated system built on speech recognition and language models. It will sometimes mishear an address, misjudge a job, or answer a question imperfectly. We have put server-side limits around everything that costs money or time — prices, the calendar, the licence rules — so a mistake shows up as a missing booking rather than a wrong one. We cannot promise it will never get something wrong, and we do not.

Telephone service, speech recognition and the language models we build on are supplied by third parties. If they are down, CallDozer is down. We do not guarantee a particular uptime.

6. Fees

• Plans are monthly and quoted on our pricing page. Your plan includes an allowance of call minutes; minutes beyond it are billed at the overage rate shown when you sign up.
• Fees are charged in advance and are not refundable except as set out in section 7.
• We will give at least 30 days' notice by email before changing the price of your plan.

7. The 30-day guarantee

If CallDozer books you no jobs at all in your first 30 days, you pay nothing for that period, and anything already charged is refunded. Tell us within 14 days of the end of that period. This covers a service that did not work for you; it does not cover a line that was never pointed at us or a configuration left unfinished.

8. Cancelling

Cancel at any time. The service runs to the end of the period you have paid for and is not renewed. On request we will delete your configuration and bookings; call transcripts delete themselves after 30 days regardless.

We may suspend or end the service if fees go unpaid, if it is used for something illegal, or if the way it is being used threatens the phone numbers or accounts other customers depend on. Except where the law or a carrier requires otherwise, we will tell you first.

9. Acceptable use

Do not use CallDozer to break the law, to impersonate somebody else's business, to place or receive calls you have no right to, or to attack, overload or reverse-engineer the service. Do not resell it as your own without a written agreement with us.

10. Who owns what

The software, the site and the CallDozer name are ours. Your business information, your price list, your bookings and the transcripts of calls to your business are yours, and we process them for you under our Privacy Policy. We may use aggregate, de-identified statistics — how long calls run, how often a booking completes — to improve the service. Nothing that identifies you or your customers goes into that.

11. Warranties and liability

The service is provided "as is". To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent the law allows, neither side is liable to the other for indirect, incidental, special or consequential damages, or for lost profits or lost business — a job that was not booked, a caller who hung up — and our total liability for any claim is limited to the fees you paid us in the three months before it arose.

Some of these limits do not apply where California law does not allow them, and nothing here limits liability for fraud or for anything else that cannot lawfully be limited.

12. Indemnity

You will cover us against claims arising from your work, your licence status, your prices, or messages you configured us to send — the things you control and we do not.

13. Governing law

California law governs this agreement, without regard to its conflict-of-laws rules. The state and federal courts in San Diego County, California have exclusive jurisdiction, and both sides consent to it.

14. Changes

We may update these terms. For a material change we will email you at least 30 days beforehand, and continuing to use CallDozer after it takes effect means you accept it. If you do not, cancel before then and we will refund the unused part of the period.

15. Reaching us

[email protected] — Rocket Studio, San Diego County, California, United States.